Set the foundation.
Review your use case, account, number and onboarding requirements.
RCS Business Messaging
Messages that work.
Conversations that convert.
Deliver branded, interactive messages on Android through RCS—rich media, action buttons and verified sender identity, with fallback to SMS where needed.
Explore the conversation ↓Verified senderRich mediaAction buttons
One message.
A useful next step.
A considered message, a natural reply and a clear handoff. Explore three ways the platform can support your business.
Keep the conversation.
Carry the context.
A shared inbox and connected tools give people a useful place to step in. Automation supports the handoff.
Prepared context
A conversation with a next step.
- Interest
- New project enquiry
- Source
- WhatsApp conversation
- Next action
- Team review
Context attached.Ready for the team.
Messaging starts
with the foundations.
Account setup, useful message design and the right integration. The scope follows your business and your tools.
RCS Business Messaging
Brand verification & sender setup
Register your brand, get Google-verified sender status and configure the business profile that appears to customers alongside your messages.
Rich card & carousel templates
Design single and multi-card messages with images, logos, descriptions and action buttons. Agree templates and media requirements before submission.
Suggested reply & action buttons
Plan the reply buttons, deep links and phone actions that make the next step obvious. Build the suggested action around your customer journey.
SMS fallback configuration
Configure automatic fallback to plain SMS for devices or carriers that don't support RCS. Ensure your messages reach all customers, regardless of capability.
CRM & webhook integration
Connect RCS events—message delivery, button taps, replies—to your CRM and operational tools. Keep customer context together.
Analytics & reporting
Track message delivery, read rates and button engagement. Use RCS-specific metrics to measure performance beyond basic SMS delivery.
Different businesses.
Useful conversations.
Design the journey around the people you serve and the work your team needs to do.
Order confirmations, shipment updates and a straightforward route to product support.
A considered route
to going live.
Connect the workflow.
Prepare messages, integrations and the handoff your team needs.
Test, then launch.
Validate the flow, check access and agree ownership before activation.
What is RCS Business Messaging?
RCS Business Messaging (RBM) is a carrier-supported messaging protocol that delivers rich, interactive messages to Android devices through the native Messages app. It replaces plain SMS with a branded experience: your logo and verified sender name appear on every message, and you can include images, product carousels, quick-reply chips and suggested actions — all without the recipient needing to install an app. As Android market share is dominant globally, RCS reaches a significant portion of mobile users.
What you get
Verified Sender Branding
Your logo, brand name and verified checkmark appear on every message — no spoofing possible.
Rich Media Support
Send images, GIFs, videos, carousels and documents within the message thread.
Quick-Reply Chips
Add suggested replies and action buttons that the recipient taps directly in the message.
Read Receipts & Typing
See when messages are delivered and read — just like a modern chat app.
Fallback to SMS
When RCS is not supported, messages fall back automatically to standard SMS.
Analytics Dashboard
Track delivery, open rates and button interactions for each campaign.
How businesses use it
Retail & E-commerceProduct carousels with images, prices and Buy Now buttons sent directly to the inbox.
Travel & HospitalityBoarding passes, booking confirmations and real-time travel updates with rich visuals.
Financial ServicesStatement summaries, fraud alerts and card spend notifications with branded layouts.
HealthcareAppointment cards with date, doctor name, location and quick-reply confirm/reschedule buttons.
How to get started
01
Register Your Brand
Submit your business details and logo for carrier verification and brand approval.
02
Design Your Messages
Build message templates with our visual editor — no coding needed.
03
Launch & Measure
Send to your audience and track rich engagement metrics in real time.
Clear answers.
Before we connect.
Which devices support RCS?
RCS is available on Android devices with Google Messages as the default SMS app, and on carriers that have enabled the service. We review your target audience and advise on expected reach before implementation.
What happens on devices that don't support RCS?
We configure SMS fallback so your message is delivered to all users. The fallback content is agreed during template design.
Do we need Google approval for our brand?
Yes. RCS Business Messaging requires Google verification. We support the application process; final approval is with Google and is not guaranteed.
How long does onboarding take?
Timelines depend on Google's verification process and carrier enablement. We set expectations based on your market and account requirements at the start of the project.
Can we use RCS alongside WhatsApp or SMS?
Yes. RCS can be part of a multi-channel messaging strategy. We help you plan which channel serves each message type and audience.