Set the foundation.
Review your use case, account, number and onboarding requirements.
Voice, IVR & Missed Call
Every call.
A clear next step.
Build intelligent call flows, route inbound enquiries to the right team and automate missed-call follow-up—without losing context or keeping customers waiting.
Explore the conversation ↓IVR routingCall recordingMissed-call follow-up
One message.
A useful next step.
A considered message, a natural reply and a clear handoff. Explore three ways the platform can support your business.
Keep the conversation.
Carry the context.
A shared inbox and connected tools give people a useful place to step in. Automation supports the handoff.
Prepared context
A conversation with a next step.
- Interest
- New project enquiry
- Source
- WhatsApp conversation
- Next action
- Team review
Context attached.Ready for the team.
Messaging starts
with the foundations.
Account setup, useful message design and the right integration. The scope follows your business and your tools.
Cloud Voice Platform
Cloud number provisioning
Set up inbound numbers—local, national or freephone—for your call flows. Number type and coverage are agreed based on your requirements and target regions.
IVR flow design & build
Map your call menu, routing logic and hold messages. Build the flow around your team structure, business hours and the journeys customers most commonly need.
Call routing & queuing
Route calls to the right team, agent group or voicemail based on IVR input, time of day or capacity. Configure queue messages and estimated wait times.
Missed-call automation
Trigger an SMS, WhatsApp or email follow-up when a call isn't answered. Capture the intent and keep the enquiry moving without a return call from your team.
CRM & helpdesk integration
Log call events, recordings and outcomes to your CRM. Connect call context to the customer record so agents have full history before they respond.
Call recording & analytics
Record calls within agreed consent and compliance requirements. Analyse call volume, routing outcomes and agent performance to refine the flow.
Different businesses.
Useful conversations.
Design the journey around the people you serve and the work your team needs to do.
Order confirmations, shipment updates and a straightforward route to product support.
A considered route
to going live.
Connect the workflow.
Prepare messages, integrations and the handoff your team needs.
Test, then launch.
Validate the flow, check access and agree ownership before activation.
What is Voice, IVR & Missed Call?
Cloud voice services encompass Interactive Voice Response (IVR), outbound voice broadcast and missed call solutions — all delivered over the internet without the need for traditional phone infrastructure. IVR routes inbound calls through a menu system to the right department or action. Voice broadcast sends pre-recorded audio messages to lists of numbers simultaneously. Missed call services capture a lead when a user gives a missed call to a number, triggering a callback or automated response.
What you get
Multi-Level IVR
Build call menus with up to 10 levels, DTMF inputs and text-to-speech prompts.
Voice Broadcast Campaigns
Send pre-recorded messages to thousands of numbers with real-time delivery tracking.
Missed Call Lead Capture
Customers give a missed call to your number — system captures the number and triggers a callback.
Call Recording & Transcription
Record inbound and outbound calls with optional AI transcription and summary.
Virtual Numbers
Acquire local or toll-free virtual numbers for your IVR without hardware.
CRM Integration
Log all call events, recordings and dispositions directly into your CRM.
How businesses use it
Customer SupportIVR-based routing reduces transfer time and ensures callers reach the right team first time.
Political & Event CampaignsVoice broadcast delivers campaign messages, reminders or announcements at scale.
Lead GenerationMissed call campaigns invite prospects to express interest — zero cost to them.
Collections & RemindersAutomated voice reminders for payment due dates, renewals and scheduled events.
How to get started
01
Design Your Flow
Map your IVR menu or voice campaign structure — we configure the logic.
02
Record & Upload
Upload your audio files or use our text-to-speech engine for instant prompts.
03
Go Live
Assign to your virtual number and start routing calls or launching campaigns.
Clear answers.
Before we connect.
Can we keep our existing phone numbers?
Number porting is possible in most markets, subject to carrier and porting rules. We review your current setup and confirm what can be carried across.
Can the IVR speak in different languages?
Multi-language IVR is supported. Text-to-speech and pre-recorded prompts can both be configured for each language.
How do we handle calls outside business hours?
Out-of-hours routing, voicemail capture and automated follow-up are configured as part of the flow design. We agree the handling rules during the project.
Will call recordings comply with local regulations?
Consent requirements and recording rules vary by market. We set up the appropriate disclosure prompts and recording controls; compliance with local law is reviewed with your team.
Can this integrate with our CRM?
Yes. Call events, outcomes and recording links can be logged to CRM systems. We review the available integrations and agree the mapping during setup.