Set the foundation.
Review your use case, account, number and onboarding requirements.
WhatsApp Chatbot
Conversations at scale.
Humans when it counts.
Automate first-touch responses, capture leads and qualify enquiries on WhatsApp—then hand off to a person with context intact.
Explore the conversation ↓Automated responsesLead captureHuman handoff
One message.
A useful next step.
A considered message, a natural reply and a clear handoff. Explore three ways the platform can support your business.
Keep the conversation.
Carry the context.
A shared inbox and connected tools give people a useful place to step in. Automation supports the handoff.
Prepared context
A conversation with a next step.
- Interest
- New project enquiry
- Source
- WhatsApp conversation
- Next action
- Team review
Context attached.Ready for the team.
Messaging starts
with the foundations.
Account setup, useful message design and the right integration. The scope follows your business and your tools.
WhatsApp Business PlatformBot flow design
Map the conversation logic, branching conditions and escalation points around your customers' most common needs and your team's workflow.
Natural language handling
Configure intent recognition and fallback responses. Define where the bot should answer and where it must hand over to a person.
Human escalation & handoff
Build clear handoff conditions with context attached. The right person receives a prepared summary rather than starting from scratch.
CRM & tool connection
Connect the bot to your CRM, booking system or ticketing platform. Captured context flows to the right tool without manual data entry.
WhatsApp compliance
Build the flow within Meta's messaging policies. Consent, opt-out handling and template use are agreed before deployment.
Performance & analytics
Track conversation completion, escalation rates and drop-off points. Refine the flow around real usage patterns.
Different businesses.
Useful conversations.
Design the journey around the people you serve and the work your team needs to do.
Order confirmations, shipment updates and a straightforward route to product support.
A considered route
to going live.
Connect the workflow.
Prepare messages, integrations and the handoff your team needs.
Test, then launch.
Validate the flow, check access and agree ownership before activation.
What is WhatsApp Chatbot?
A WhatsApp chatbot is an automated conversational agent built on the WhatsApp Business API that responds to customer messages intelligently and instantly. Using a combination of rule-based flows and AI-assisted natural language understanding, it can answer FAQs, collect lead information, process bookings, check order status and hand off to a human agent when needed — all within the WhatsApp conversation your customer started.
What you get
AI-Powered Conversations
Natural language understanding means the bot handles varied phrasings, not just exact keyword matches.
Lead Capture & Qualification
Collect name, contact, requirements and intent through a guided conversational flow.
FAQ Automation
Train the bot on your most common questions for instant, accurate answers every time.
Booking & Appointment Flows
Let customers schedule, reschedule and cancel directly in the WhatsApp chat.
Human Handoff
Smooth transfer to a live agent with full conversation context when needed.
Multi-Language Support
Deploy the chatbot in English, Spanish, Hindi or any supported language.
How businesses use it
Service BusinessesQualify new enquiries, collect project briefs and book discovery calls automatically.
E-commerceOrder status checks, return requests and product recommendations via WhatsApp.
HealthcareSymptom triage, appointment booking and prescription query handling.
EducationCourse enquiries, admission FAQs and application status updates.
How to get started
01
Design the Flow
Map the conversation journeys — we build the bot logic around your business processes.
02
Train & Test
Train on your FAQs and real enquiry data; test edge cases before going live.
03
Deploy & Iterate
Launch on your WhatsApp number and improve based on real conversation data.
Clear answers.
Before we connect.
Will the bot sound scripted?
The response quality depends on how the flows are designed. We focus on clear, natural phrasing and define the points where a human should step in.
What happens when the bot can't answer?
Escalation conditions are agreed during design. The bot hands off to a person with the conversation context attached, so your team can continue without re-asking questions.
Do we need WhatsApp API access first?
Yes. The chatbot operates through the WhatsApp Business Platform. Account setup, number onboarding and required Meta approvals are part of the project scope.
Can we update the bot flows ourselves?
That depends on the platform selected. We agree the tooling and access during the project, and include a handover so your team can manage routine updates.
Will this demonstration send a WhatsApp message?
No. The workspace and form are local previews. Live conversations require a configured WhatsApp account and an agreed implementation.